A 50% retainer fee is required upon signature of agreement for services. Balance is due 7 days before delivery/set-up. Services are guaranteed once your retainer is received. Until then, our calendar remains open.

The retainer fee is NON-REFUNDABLE and applied to your invoice total. An invoice will be provided to you.

Payment is accepted by Cash, Credit, Cash App or Venmo only. NO CHECKS

Our service is based in Richmond, Virginia but we service all surrounding areas including, Chesterfield, Short Pump, Chester, Henrico, Mechanicsville, Varina and Glen Allen. Contact us to ask about your specific location if you don’t see it listed.

We understand things can happen that we can’t control. You can cancel up to 7 days before the date of your event. Please keep in mind that the retainer paid is NON-REFUNDABLE and at this late date all items have already been purchased.

All fees will be listed in the signed agreement. We do not charge any set-up fee, it is included in the original price.

In some cases a $25+ take down fee may apply, but this will be noted in the invoice.

Client cannot make last minute design changes the week of the event (7 days prior).

Unfortunately, we cant control mother nature, and if the event is outside in hot, rainy or windy weather, we cannot guarantee the balloons wont be affected. We will do our best to plan for the weather and will use the best materials available.

If weather forces us to cancel the day of the event, we will work together to reschedule. *We cannot refund due to weather, but, we will be happy to reschedule for a future date that works for our schedule..